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Terms of service

Condiciones generales de contratación


The conditions set out below apply to transactions made at

The access to the web, its use and the purchase of products or contracting of services (by way of enunciative registration to courses) through it, presuppose a reading and acceptance of these conditions.

To make purchases through the website of AQUA TERRA INSTITUTE, S.L.U., will appear on each screen the steps you will have to give to perform correctly the operation of online purchase. The screens to make the purchase are in Spanish or according to the language you have selected at the beginning.

You can access the purchase of products both as registered user and non-registered user. In this last case, you will be asked for the essential personal data to be able to correctly carry out the purchase operation. The treatment of such personal data will be governed by the privacy policy of AQUA TERRA INSTITUTE, S.L.U


The USER client is solely responsible for accessing the website, the use of the contents thereof, as well as the communication of data relating to third parties and, where appropriate, the incorrect use thereof, declaring under their responsibility that it is a person of legal age and with full capacity to contract.

AQUA TERRA INSTITUTE, S.L.U. reserves the right to modify the commercial offer presented on the website (modifications on products, courses and other services, prices, promotions and other commercial and service conditions) at any time, but these changes will never affect purchases already made.

The products sold at are first hand. Our products on the web are intended for end consumers, if you are a wholesaler and you are interested in our products you should contact us through This email address is being protected from spambots. You need JavaScript enabled to view it.



Our prices are VAT included, and do not include packaging and shipping costs. Participation in preparation and shipping costs is also included with all taxes included. Shipping costs will be added at the end of the purchase, always before making the payment.

Prices may be subject to variations and updates, check the final price in the "summary of purchase" before paying.

The prices for countries outside the European Union, Canary Islands, Ceuta and Melilla are the same, but the USER or CLIENT will have to face its cost to a possible surcharge for customs taxes. To request information about these expenses, contact the customs offices of your country (If we send you your order and you decide to reject it once the package has arrived, you will be responsible for the original shipping costs, any taxes of customs and the cost of the return shipping to our offices). This amount will be deducted from the amount to be returned from your order.

The discount codes will be applied on special occasions, according to promotions that we establish. They will be applied to a single purchase, they can not be exchanged for money, only one can be used per purchase and only when the purchase is of greater value than the discount.



The products will remain the property of AQUA TERRA INSTITUTE, S.L.U. until full payment of the price takes place. AQUA TERRA INSTITUTE, S.L.U. reserves the right to reject any request from a client with whom there is a dispute or dispute.

If the case of unavailability of a product occurs after the order is placed and before the end of the process of sending the sale in question, the client will be informed by e-mail or by telephone of the partial delivery or cancellation of their order . If the account debit has already been made at the time of giving information regarding the unavailability of the product, a refund will be made for the corresponding amounts, informing the customer about it by sending an e-mail. Initiated said procedure, AQUA TERRA INSTITUTE, S.L.U. will proceed to the refund of the amount paid by the member through the means of payment that was used for the purchase or the one indicated at the time and in the shortest possible time. AQUA TERRA INSTITUTE, S.L.U. can not be held responsible for the breach of the contract subscribed in case of exhaustion of stocks or unavailability of the product, force majeure, interruption of activity or total or partial strike, especially of services and means of transport or communications , floods or fire.

The maximum delivery time will be 10 business days except Saturdays and Sundays and holidays and if the order was not available we would inform you of its status.

Purchase transactions made through the website of AQUA TERRA INSTITUTE, S.L.U. shall be deemed to be made for all purposes in the fiscal domicile and operational headquarters of AQUA TERRA INSTITUTE, S.L.U., Calle 145, 1 - 46182 La Canyada (Valencia),  Spain where you can address your doubts or complaint.


At the top of the page, you have the shopping cart, where you can see at all times the products you have selected. You will have to fill out a form where we will ask for your information for the shipment. In this form you can select the type of shipment, the payment method, and you will have access to the general conditions of purchase and our privacy policy. By sending the order form you are accepting the conditions of sale. If you do not agree with any of them, please do not send us the form.

The contract is closed when we receive your order and we verify that all the data is correct. As soon as the package leaves our office, you will receive an email, with all the information of your order and if it is by certified mail or courier, the tracking number.


All the information that you provide us directly during the purchase operation, will be stored for a minimum period of one year, being able to access this information through the corresponding motivated request addressed to the email address This email address is being protected from spambots. You need JavaScript enabled to view it. Once you send your data, you will receive a confirmation of your purchase that you can print and that will be proof of the purchase made, notwithstanding that the payment is produced in an effective manner.


AQUA TERRA INSTITUTE, SLU gives you a choice between the following forms of payment:

1) Payment by debit or credit card in the secure payment gateway 3D Secure by VISA own Bank, so from AQUA TERRA INSTITUTE, S.L.U. We do not have access to the data that is entered there: we do not store the data of your bank card. In case of rejection of the bank, the order will be automatically canceled. In the event that the purchase has been made effectively by the client, and requires the cancellation of the charge, it must compensate AQUA TERRA INSTITUTE, S.L.U. of the damages and losses caused by reason of said cancellation.

2) Paypal on PayPal's own web platform, so from AQUA TERRA INSTITUTE, S.L.U. we do not have access to the data that is entered there.

3) Bank transfer to our account: indicating the order number. When we receive your transfer, we will send the order to the previously indicated address.

The payment systems used in are 100% safe. Both the payment by bank card and PayPal have all the necessary security measures so you can enjoy your purchase with all the guarantees.


Shipping options, as well as the cost of it, you can see it when formalizing your purchase. Shipments can be made by mail or transport agency. We ask you to check the shipping options before buying. You can see it in the order total, before formalizing the payment. The products will be sent to the shipping address that the customer has indicated during the process of placing the order. In order to optimize the delivery to all parties, we thank the customer for indicating an address in which the order can be delivered during normal business hours. It is up to the recipient to check the shipments upon arrival, express the observations and submit all claims that he deems appropriate, may even reject the package, if the latter is likely to have been opened or if it shows clear signs of deterioration. These comments or claims should be sent to the transport company and to us.


For any questions or queries you can contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it.


The following conditions of withdrawal apply to the purchase of materials. For the cancellation of enrollments to courses or other services, the specific conditions of each course or service apply, conditions that can be consulted in the registration form of each course or purchase of each service.

If you are not satisfied with your purchase you have a maximum period of 14 days since you received the product to return it. AQUA TERRA INSTITUTE, S.L.U. establishes the following detailed return procedure for customers who wish to return the products they purchased:

Conditions for the return to be accepted:

- You must notify us within a maximum of 7 days after receiving the package, by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

- The product must be intact, as delivered, not used or damaged.

- All returns of the same order must be made in the same shipment.

- The return must be made by CERTIFIED MAIL or through our courier company, which will pass to collect the package (if the shipment was made by courier). The collection address will be the same as where it was delivered.

Except in the case that the delivered product is defective or incorrect, the expenses and risks linked to its return will be borne by the customer, who must send them safely and with the necessary guarantees so that the returned merchandise arrives in perfect condition. When the delivered product is defective or incorrect AQUA TERRA INSTITUTE, S.L.U.  will be responsible for the expenses and risks linked to his return.

AQUA TERRA INSTITUTE, S.L.U. will not accept returns that do not comply with the above conditions.

You can not change an article for another in the same operation. In case you want another, you must proceed to a new purchase.

In the case of receiving your return and not meet these conditions, we will contact you to communicate, and you have to take care of the costs of this return and send it back.

If you do not, we can retain the item until you pay for these expenses. Only in the case that the reasons are attributable to AQUA TERRA INSTITUTE, S.L.U. we will take care of the payment of the expenses of the first shipment. If your return meets all the conditions to be accepted, you will be refunded the amount of your purchase within 30 days. The payments will be made according to the payment method you used: 1) Credit on the same card in which you made the payment; 2) Bank transfer to the same account that you used to pay. 3) Paypal, to the same account that you used to pay. If the purchase has been a gift, the payment will always be made to the person who made the payment.



AQUA TERRA INSTITUTE, S.L.U. guarantees compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of such data (RGPD). To know the measures implemented in detail see our Privacy Policy published in the website.



These Purchase Conditions, as well as the operations carried out with, will be interpreted and governed in accordance with Spanish legislation. For any litigious issue derived from these Purchase Conditions, the parties submit to the exclusive jurisdiction and jurisdiction of the Courts of Valencia.


AQUA TERRA INSTITUTE, S.L.U. can modify these conditions of purchase, without the need to notify the customer beforehand, so that in any case, the customer is solely responsible for reviewing them as a prerequisite and indispensable to the acquisition of any product available through the website. These updates will be active once published on our website, so we suggest that you regularly access these conditions to be updated of possible changes. In the event that any of the terms of the general conditions of sale is declared illegal or unenforceable by a court decision, the other provisions will remain in force.


Unless otherwise expressly indicated, AQUA TERRA INSTITUTE, S.L.U. It is not the manufacturer of all the products sold on the website. While we strive to ensure that the information on our website is correct, sometimes the packaging and materials of the products may contain additional or different information from the one that appears on our website. The components can also change. Before use, also read carefully the labeling, warnings and instructions accompanying the product.


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